By tapping into the wisdom of the crowd and receiving automatic alerts advising your store when significant “exceptions” occur you can open up hundreds of opportunities to improve customer satisfaction and make more money.

Many retailers struggle to put in place stock replenishment processes that work. The result can be very costly; out-of-stocks, missed buying discounts, and increased handling costs.

Rather than empowering staff to take the right action under any circumstances, rules have been introduced that prevent staff from using their initiative.

Just imagine if your store could improve from selling 1.5 items per customer (IPC) to 2.0 IPC. This would generate a 33% increase in sales from the same customers!

Studies show that “Not being able to find what they were looking for” is the leading cause of dissatisfaction when customers visit your store.

One of the most bewildering and frustrating habits of retailers is their reluctance to rid their stores of dead products, ranges and categories.

Everyone knows that The Warehouse is famous for low prices, and that Harvey Norman is famous for the best range of furniture and appliances.

With the right data, collected properly and grouped intelligently, specialty retailers can now optimise each category in their store so that it contributes to overall profitability.

Retailers can strengthen their unique position in the market by tightening their range of retail products.

Throughout the 1990's. the retail world was running scared from a burgeoning giant called "Wal-Mart." Everyone wanted to know what Wal-Mart was doing, how they were doing it, and why they were doing it.

RPM has identified the key principles of retail best-practice from a worldwide study of specialty retailers.

Use this decision tree to apply some science to the new product selection process.