Title Category Date Added Format Size
By tapping into the wisdom of the crowd and receiving automatic alerts advising your store when significant “exceptions” occur you can open up hundreds of opportunities to improve customer satisfaction and make more money.
Sales 26-Mar-08 pdf document 43 kb
Many retailers struggle to put in place stock replenishment processes that work. The result can be very costly; out-of-stocks, missed buying discounts, and increased handling costs.
Stock 25-Feb-08 pdf document 59 kb
Rather than empowering staff to take the right action under any circumstances, rules have been introduced that prevent staff from using their initiative.
Staff 20-Feb-08 pdf document 59 kb
Just imagine if your store could improve from selling 1.5 items per customer (IPC) to 2.0 IPC. This would generate a 33% increase in sales from the same customers!
Staff 19-Feb-08 pdf document 39 kb
Studies show that “Not being able to find what they were looking for” is the leading cause of dissatisfaction when customers visit your store.
Sales 18-Jan-08 pdf document 67 kb
One of the most bewildering and frustrating habits of retailers is their reluctance to rid their stores of dead products, ranges and categories.
Stock 22-Aug-07 pdf document 38 kb
Everyone knows that The Warehouse is famous for low prices, and that Harvey Norman is famous for the best range of furniture and appliances.
General 15-Aug-07 pdf document 35 kb
With the right data, collected properly and grouped intelligently, specialty retailers can now optimise each category in their store so that it contributes to overall profitability.
General 8-Aug-07 pdf document 37 kb
Retailers can strengthen their unique position in the market by tightening their range of retail products.
Stock 30-Jul-07 pdf document 36 kb
Throughout the 1990's. the retail world was running scared from a burgeoning giant called "Wal-Mart." Everyone wanted to know what Wal-Mart was doing, how they were doing it, and why they were doing it.
General 27-Jun-07 pdf document 58 kb
RPM has identified the key principles of retail best-practice from a worldwide study of specialty retailers.
General 12-Jun-07 pdf document 3.2mb
Use this decision tree to apply some science to the new product selection process.
Stock 5-Jun-07 pdf document 34kb